During its first week Covered California got 16,311 completed enrollment applications and 27,300 partially completed applications. Here are the stats for October 1 to October 5:
• Call volume 59,003
• Average wait time 15:08. (The average wait time was reduced to less than
four minutes by Friday, 10/4.)
• Average handling time 16:48
• Applications 43,616
• Partially completed 27,305
• Applications completed with household eligibility determined 16,311
• Number of Californians determined eligible for coverage 28,699
• Small Business Health Options Program businesses registered as of
10/8/2013 430
• Covered California’s website, www.CoveredCA.com, had 987,440 unique visits.
