Covered California to Offer Agent Quoting

Covered California is preparing for the first major upgrade to its website on Nov. 22. The new site will have online enrollment pages for the exchange’s Small Business Health Options Program (SHOP), designed for employers with 50 or fewer eligible employees. Those businesses can register online, check for eligibility and work with licensed certified insurance agents to get quotes. The upgraded site will allow self-service online quoting and enrollment for small employers, aligning SHOP with industry standards for the small-group market enrollments in November and December. Business owners can also continue to sign up for SHOP through certified insurance agents, or by using paper applications.

The upgrades will be in place by Monday, Nov. 25. The enrollment portal will go offline for two days while the improvements are installed, from late Friday, Nov. 22, to the early morning hours of Nov. 25. The information pages of, including the Shop and Compare Tool for individuals, will remain up and running during that time. Covered California promises faster page-loading speeds, smoother navigation paths, and changes in text to make questions easier to understand. Covered California used feedback from individuals, assisters and Service Center representatives to make the improvements, including an optional post-enrollment survey of consumers. Staff also zeroed in on areas in the website where consumers seemed to take longer or abandon the enrollment process.
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Last Updated 08/10/2022

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