Two-thirds Will Change ACA Plans In 2015

Competition among healthcare insurance companies is about to heat up as two-thirds of Americans covered via the Affordable Care Act (ACA) say they’ll change plans in 2015. A survey conducted by Radius Global Market Research (Radius GMR) shows that while most say they are satisfied with their coverage, that won’t stop them from shopping around when it is time to renew.

The vast majority of the 7 million households covered by a health insurance plan under ACA are satisfied with their coverage with only 20% saying they are not satisfied. But most of those same households think they can do even better.

“Consumers feel that there are opportunities to get more value from the health insurance market. Plans need…strategies to avoid significant customer churn in the coming months. Plans would also benefit from boosting efforts to educate their customers about the Affordable Care Act. Overall satisfaction was stronger among those enrollees who reported receiving adequate explanation of ACA coverage. Only 44% of Americans feel they are well informed,” says Kathleen Relias senior vice president of Radius GMR.

When asked what they’ll look for in a new healthcare plan, those surveyed named lower costs and improved access to doctors and care as their top priorities. More than half expect their healthcare premiums to increase in the next six months. More than one-third of those who switched primary doctors after joining ACA plans did so because their doctor was not on the new plan. And about 25% of households are visiting their doctor less frequently and/or experiencing longer office wait times. For more information, visit www.radius-global.com

Last Updated 09/22/2021

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