Enrolling a family in a health exchange in New York or California takes an average of 90 minutes, according to a study by HolaDoctor.com. Researchers made calls at different times and days and the wait time on the phone to be 12 to 50 minutes.
Not all operators responded in Spanish even though the service is offered through various media. However, employees who attended the calls in English offered the Spanish translation service through a third party. Having documentation at the time of the call speeds up the process. When people call the federal market, an automated message tells the caller which documents they will need to enroll. For more information, visit www.holadoctor.net
